Customer Relationship Management
Customer relationship management (CRM) is widely recognized and widely-implemented strategy for managing and nurturing a company’s interactions with customers, clients and sales prospects. When an implementation is effective, people, processes, and technology work in synergy to increase profitability, and reduce operational costs. Choosing and implementing a system involves expertise for any enterprises of any appreciable size. Nyolus provides a complete and detailed plan that can make the company’s Customer relationship successful. It helps you in doing business by consolidating and intelligently distributing the information about clients, sales, marketing effectiveness, responsiveness, and market trends. It helps you in key decision factors include alignment with the company’s business process strategy and goals; the ability to deliver the right data to the right employees; and sufficient ease of use that users won’t balk. We work with you to analyze your business workflows and processes to decide right platform that is most effective for your business and the strategy. We work as a change agent to and help you to plan, integrate and provide the solutions to overcome the current issues and help better target campaigns and offers. Our CRM solutions focus on the following:
Departments within enterprises normally tent to function on their own with infrequent inter-department interactions. The development and adoption of the CRM tools will foster fostered greater fluidity and cooperation among sales, service, and marketing while bridging department technical support centers can provide valuable feedback to marketing about specific product and product features clients are asking for. This helps representatives to reach the prospective customers with right solutions and popular products.
Nyolus recognizes that service is an important differentiator and organizations are increasingly turning to technology platforms to help them improve their customer’s experience while aiming to increase efficiency and minimize costs. In order to achieve this we can develop the right tool for your organization.
Our CRM solutions for marketing help the enterprise identify and target its best clients and generate qualified leads for the sales team. A key marketing capability is tracking and measuring multichannel campaigns, including email, search, social media, telephone and direct mail. Metrics monitored include clicks, responses, leads, deals, and revenue. This will be superseded by marketing automation and customer relationship management solutions which track customer behavior and nurture them from first contact to sale, often cutting out the active sales process altogether.
We help you with solutions for greater visibility into the performance of call centers and other service and support channels, to correct any problems before they affect the level of satisfaction expected by the customers to utilize your service. Our support-focused applications typically include dashboards similar to those for sales, plus capabilities to measure and analyze response times, service quality, agent performance, and the frequency of various issues.
SA helps you to streamline all phases of the sales process, minimizing the time that sales representatives need to spend on each phase. This helps your sales team to pursue more clients in a shorter amount of time than would otherwise be possible. It also help you to track and manage every stage in the sales process for each prospective client, from initial contact to final disposition. Our solutions also include insights into opportunities, territories, sales forecasts and workflow automation, quote generation, and product knowledge.
Marketing analytics and capabilities are often interwoven into applications for sales, marketing, and service. These features can be complemented and augmented with links to separate, purpose-built applications for analytics and business intelligence. Sales analytics let companies monitor and understand client actions and preferences, through sales forecasting, data quality, and dashboards that graphically display. We provide marketing solutions that come with predictive analytics to improve segmentation and targeting, and features for measuring the effectiveness of online, offline, and search marketing campaign.